FAQs
Most common question
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You use our warehouse address as your shipping address when shopping online. We receive your package, notify you, and store it until you collect it or request forwarding. -
Shipping size is determined by the dimensions (length, width, height) and the actual weight of the parcel. We use a formula to calculate the volumetric weight if it exceeds the actual weight. -
Prices start from as low as 3 DKK for small letters. Standard parcels usually cost around 9.9 - 15 DKK depending on size. Check our Pricing Plans for full details.
Deliveries & forwarding
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Yes, we provide specialized pallet delivery services for both half-pallets and full Euro-pallets across Denmark. -
Absolutely! That is our core service. We receive your goods in Germany and ensure safe and fast delivery to your door in Denmark. -
We deliver to any address in Denmark. You can choose home delivery or delivery to a local parcel shop near you.
Collecting parcels from Graensepakke
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Yes, our warehouse is fully equipped with forklifts and pallet jacks to assist with loading large shipments or pallets into your vehicle. -
Currently, pick-ups are limited to our standard operating hours. Please check your notification for the latest updates on evening availability. -
You can collect your package during our opening hours. Once your package arrives, you will receive a notification with the current pick-up schedule.
Payments and payment methods
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Yes, we accept both cash and card payments at our physical location during pick-up. -
We do not store your full card details. All transactions are processed through secure, encrypted payment gateways that comply with international security standards. -
We accept various payment methods including credit/debit cards, bank transfers, and popular mobile payment solutions.
No credit card needed. The address can be used immediately.