Frequently asked questions

Parcel sizes are calculated using the same logic as carriers calculate parcel sizes.

The logic is as follows:

1. Measure the three dimensions of the package in centimetres.
2. Add the two smallest dimensions together and multiply the result by two. This is the girth of your package.
3. Take the longest dimension of the package and add it to the girth. The result is the combined length and girth of your package.

Create an account with Graensepakke for free and get a personalized Graensepakke delivery address!

It's free to create an account and you can use your address once or every week!

We only charge a fee for handling and storing parcels.

Once you've created an account, you'll see your personalized Graensepakke delivery address, which you can use to order from any online store that delivers to Germany!

Your Graensepakke delivery address is completely free for you, but we will charge a fee for receiving/processing and possible storage if you wish to keep your shipment for a longer period of time.

Yes! You can order from any online shop that delivers to Germany. Please note that when ordering from outside the EU, the shop will have to take care of customs obligations. Generally speaking, shops that offer delivery will take care of these.

Yes! You can order from European online stores that ship to Germany using your own Graensepakke address.

You can make purchases outside Europe if customs and tax requirements are taken care of before shipments arrive at our premises.

We do not handle customs or tax issues related to shipments.

No, you can order parcels of any size using your Graensepakke delivery address.

Please note that if a parcel needs forwarding, a special shape or a big size may require special forwarding by delivery companies.

Every shipment has a free storage period, which you will find in our price list.

Thanks to free storage you can combine several purchases into one larger delivery and save even more money. Combining is free!

Yes! We have a large number of business customers who use Europe's wide range of products in their business.

Packages can be forwarded automatically. Some companies also purchase direct delivery to the end customer as an additional service.

We offer parcel and freight forwarding for all shipments to Denmark, Sweden and Finland. The price for shipping depends on the size of the shipment.

Parcels we can forward to the whole of Europe.

The price comes from our shipment handling fee + shipping costs.
Contact support if you are in doubt or need more information.

We work with a number of delivery and freight companies to ensure that all shipments from Germany to anywhere in Europe are handled safely.

Absolutely yes! Many of our customers bundle their shipments into one larger delivery and then ask us to deliver it as one larger package or pallet.

This allows you to save even more money as it's free to combine shipments at Graensepakke!

You can pick up your parcel during warehouse opening hours by simply coming to the warehouse. You do not need to book a pick-up time when our warehouse is normally open. Please take into account German national holidays.

You can always see our warehouse opening times on the front page of our website.

From our 24/7 parcel lockers, you can collect your order once you have received collection instructions, or on a specific day if we have confirmed a specific collection date.

If your package fits in our parcel lockers, you can pick it up in the evening or even at night from our 24/7 guarded parcel lockers.

Parcel lockers are limited in size, so not all shipments can be picked up from parcel lockers.

We have a pallet lifter in our warehouse, which we can use to lift palletised shipments onto a trailer or truck.

We do not currently have a forklift or other crane to load shipments.

You will receive payment details by email and can easily pay online using the most common payment methods.

We work with a number of payment intermediaries, so you can pay for your shipment by debit or credit card or by bank transfer, for example.

Unfortunately no, our warehouse is not able to process cash or card payments. All payments are handled through our online system for maximum security.

We will never store or process your payment card or other payment-related data. All payment transactions are processed through our payment processors' 100% secure and encrypted payment service.

No information about your payment card or your bank is ever transmitted to us.